Responsible Gaming

Our Commitment to Safe Gaming

75ph is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. We recognize that while the majority of our users enjoy online casino games, sports betting, and esports wagering as a form of entertainment, some individuals may develop problematic gambling behaviors that can negatively impact their lives, relationships, and financial well-being.

As a licensed online gaming operator serving the Philippines market, 75ph adheres to the highest standards of responsible gaming practices in accordance with guidelines issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and international best practices from organizations like GamCare, BeGambleAware, and the National Council on Problem Gambling. We actively promote responsible gaming through education, awareness campaigns, and a comprehensive suite of player protection tools.

Our responsible gaming framework is built on three core pillars: prevention through education and awareness, early intervention using behavioral monitoring and self-assessment tools, and support for players who may be experiencing gambling-related harm. We believe that by empowering players with information, resources, and control mechanisms, we can help ensure that gaming remains a safe and enjoyable activity.

Recognizing Problem Gambling

Problem gambling, also known as gambling disorder or compulsive gambling, is characterized by an inability to control gambling behavior despite negative consequences. While most people gamble recreationally without issues, approximately 2-3% of the population may develop problematic gambling patterns. It's important to recognize the warning signs early so intervention and support can be sought before the situation worsens.

Warning Signs of Problem Gambling

Ask yourself these questions to assess whether gambling may be becoming a problem for you or someone you care about:

• Preoccupation: Do you spend a lot of time thinking about gambling, planning your next gaming session, or reliving past gambling experiences?
• Tolerance: Do you need to gamble with increasing amounts of money to achieve the same level of excitement or satisfaction?
• Loss Chasing: After losing money, do you often return another day to try to win back your losses ("chasing losses")?
• Failed Control: Have you repeatedly tried to cut down or stop gambling but been unable to do so?
• Escape: Do you gamble to escape from problems, relieve feelings of anxiety, depression, or helplessness?
• Lying: Have you lied to family members, friends, or others to hide the extent of your gambling?
• Financial Problems: Have you borrowed money, sold possessions, or engaged in illegal activities to finance gambling?
• Relationship Impact: Has gambling jeopardized or damaged important relationships, your job, or educational opportunities?
• Bailouts: Do you rely on others to provide money to relieve desperate financial situations caused by gambling?
• Time Distortion: Do you lose track of time while gambling or gamble for longer periods than you intended?

If you answered "yes" to several of these questions, you may be experiencing problematic gambling behavior. We strongly encourage you to use our self-exclusion tools, set strict deposit limits, and seek professional help from a qualified counselor or support organization.

Responsible Gaming Tools at 75ph

75ph provides a comprehensive suite of player protection tools designed to help you maintain control over your gaming activities. These tools are available 24/7 through your account settings and can be activated or modified at any time. We encourage all players to use these features proactively to set boundaries and ensure gaming remains an enjoyable form of entertainment rather than a source of harm.

Self-Exclusion Program

Self-exclusion is a voluntary program that allows players to request the closure of their 75ph account for a predetermined period or permanently. This is the most effective tool for individuals who recognize they have a gambling problem and need to prevent themselves from accessing online gaming services. Once you enter the self-exclusion program, you will be unable to reopen your account, create a new account, or access any 75ph services for the duration of your chosen exclusion period.

How Self-Exclusion Works

To request self-exclusion, contact our customer support team via live chat or email at [email protected] and inform them of your decision to self-exclude. You will be asked to select an exclusion period:

• 6 Months: Minimum self-exclusion period
• 1 Year: Standard recommended period for problem gambling recovery
• 3 Years: Extended exclusion for serious cases
• 5 Years: Long-term exclusion for chronic problem gambling
• Permanent: Lifetime ban from the 75ph platform with no possibility of reinstatement

Once your self-exclusion request is processed (typically within 24 hours), you will receive a confirmation email and your account will be immediately deactivated. You will be unable to log in, and any pending withdrawals will be processed before the account is closed. Any remaining account balance will be refunded to your registered payment method. You will also be removed from all marketing communications including email, SMS, and push notifications.

Important: Self-exclusion cannot be reversed during the active exclusion period. If you selected a 1-year exclusion, you will not be able to reopen your account or create a new one for the full 12 months. Attempts to circumvent self-exclusion by creating multiple accounts using different email addresses or personal information are strictly prohibited and will result in permanent account closure and forfeiture of any funds.

Support Resources and Helplines

If you or someone you know is struggling with problem gambling, professional help is available. Speaking with a trained counselor or therapist who specializes in gambling addiction can provide you with the support, strategies, and treatment needed to overcome problematic gambling behaviors. Below are trusted resources available to Filipino players:

Philippines Support Services

• National Center for Mental Health (NCMH): Provides mental health services including counseling for gambling addiction. Hotline available for crisis intervention and referrals to specialized treatment programs.
• DOH Mental Health Crisis Hotline: 1553 or 0917-899-USAP (8727) – Available 24/7 for mental health emergencies and support.
• In Touch Community Services: Offers telephone counseling and face-to-face therapy for individuals affected by problem gambling and other behavioral addictions.
• Philippine Mental Health Association (PMHA): Provides education, advocacy, and support services for mental health conditions including gambling disorder.

International Resources

• Gamblers Anonymous International: A fellowship of men and women who share their experience, strength, and hope to help each other recover from problem gambling. Meetings available online and in-person worldwide.
• GamCare (UK): Free information, advice, and support for anyone affected by problem gambling. Website: www.gamcare.org.uk
• National Council on Problem Gambling (US): 1-800-522-4700 – 24/7 confidential helpline providing support, information, and referrals. Website: www.ncpgambling.org
• BeGambleAware (UK): Independent charity offering free, confidential support to anyone affected by gambling harm. Website: www.begambleaware.org

Remember, seeking help is a sign of strength, not weakness. Problem gambling is a recognized mental health condition that can be effectively treated with professional support and evidence-based interventions such as cognitive behavioral therapy (CBT), motivational interviewing, and peer support groups.

Tips for Safe and Responsible Gaming

Follow these practical guidelines to ensure your gaming experience at 75ph remains fun, controlled, and within your means:

• Set a Budget: Decide how much money you can afford to lose before you start playing, and never exceed this amount. Treat gambling as an entertainment expense, not a way to make money.
• Set Time Limits: Determine in advance how long you will play and stick to it. Use our session time reminders to help you stay aware of how long you've been gaming.
• Never Chase Losses: Accept losses as part of the game and walk away when you reach your loss limit. Trying to win back losses by betting more is the most common path to problem gambling.
• Don't Gamble Under Influence: Avoid gambling when under the influence of alcohol or drugs, as impaired judgment can lead to impulsive and reckless betting decisions.
• Take Regular Breaks: Step away from the screen periodically to clear your mind and maintain perspective. Gaming should not be a non-stop activity.
• Keep Gaming in Balance: Make sure gambling doesn't interfere with your work, family responsibilities, social relationships, or other important aspects of your life.
• Don't Gamble to Solve Financial Problems: Gambling should never be viewed as a solution to debt or financial difficulties. The odds are always in favor of the house in the long run.
• Monitor Your Behavior: Regularly review your account history and gambling patterns. If you notice concerning trends like increasing bet sizes, frequent deposits, or extended sessions, take action immediately.
• Use Our Tools: Activate deposit limits, loss limits, and reality checks from day one. These tools are designed to protect you and should be seen as positive safeguards, not restrictions.
• Talk About It: If you're concerned about your gambling, talk to someone you trust—a family member, friend, or professional counselor. Keeping problems secret often makes them worse.

For Family and Friends

If you suspect someone close to you is experiencing problem gambling, it's important to approach the situation with care, compassion, and non-judgmental support. Here are some ways you can help:

• Educate Yourself: Learn about problem gambling, its warning signs, and available treatment options so you can provide informed support.
• Choose the Right Time: Approach the person when they are calm and not in the middle of a gambling session or dealing with immediate losses.
• Express Concern Without Judgment: Use "I" statements to express your concerns (e.g., "I've noticed you've been spending a lot of time gambling and I'm worried about you") rather than accusatory "you" statements.
• Offer Specific Support: Instead of vague offers like "let me know if you need help," suggest concrete actions such as accompanying them to a counseling appointment or helping them set up self-exclusion.
• Protect Yourself Financially: If the person's gambling is affecting household finances, protect yourself by separating finances, monitoring joint accounts, and seeking legal advice if necessary.
• Avoid Enabling: Don't lend money to cover gambling debts or make excuses for their behavior. This can enable the problem to continue and worsen.
• Encourage Professional Help: Suggest they speak with a counselor, join a support group like Gamblers Anonymous, or contact a helpline for professional guidance.
• Seek Support for Yourself: Organizations like Gam-Anon provide support groups specifically for family members and friends of problem gamblers.

75ph's Ongoing Commitment

Responsible gaming is not a one-time initiative but an ongoing commitment that is embedded in every aspect of our operations. We continuously review and enhance our player protection measures based on the latest research, regulatory guidance, and feedback from players and experts. Our customer support team receives specialized training in identifying signs of problem gambling and providing compassionate assistance to players who may be struggling.

We also invest in educational campaigns to raise awareness about responsible gaming practices and regularly communicate with our player community through email newsletters, social media, and in-platform messaging. Our goal is to create a gaming environment where players can enjoy the excitement and entertainment of online casino games and sports betting while feeling safe, informed, and supported.

If you have any questions about our responsible gaming policies, need assistance using our player protection tools, or want to speak with someone about your gambling concerns, our support team is available 24/7 via live chat on our website. You can also reach us by email at [email protected] for non-urgent inquiries.

Remember: Gaming should be fun. If it's not, we're here to help. Play responsibly with 75ph.